Privacy Policy

Last Updated: November 16, 2025

FreshFlow AC Cleaning (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or book a service
  • Contact us via phone, email, or contact form
  • Subscribe to our newsletter or blog updates
  • Provide feedback or reviews

This information may include:

  • Name and contact details (phone number, email address)
  • Physical address and service location
  • Payment information (processed securely through third-party payment processors)
  • Details about your air conditioning units and service requirements
  • Communication preferences

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our air conditioning cleaning services
  • Process your service bookings and payments
  • Send you service confirmations, updates, and reminders
  • Respond to your inquiries and provide customer support
  • Send marketing communications (with your consent)
  • Improve our services and website functionality
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, booking systems)
  • Legal Requirements: When required by law or to protect our rights, property, or safety
  • Business Transfers: In connection with any merger, sale, or transfer of our business assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications at any time
  • Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at enquiries@freshflowaccleaning.com.au.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: